The Complete 2022 Customer Journey & Experience Course (Udemy.com)
Design & create experiences that delight your customers, add meaning and move prospects through the customer journey
Created by: iMarket XL
Produced in 2022
What you will learn
- Generate transformative experiences for your clients and for your prospects
- Implement Experience Design Strategy in your brand/business
- Integrate design processes with digital marketing strategies
- Design products/services people want to buy
- Create a customer journey map to maximize the efficiency of your sales process
- Add value to every stage of the customer journey
- Master the design process so you can apply it to your own brand/business
- Evaluate most area of your business so you can start and keep implementing improvements
- Increase customer retention rates
- Speed up sales cycles
- Turn strangers into clients and clients into fans
- Sell more by using the design process in your favor
Quality Score
Overall Score : 80 / 100
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Course Description
Nowadays it's not about you. It's not about the product you sell or the service you offer. It's the client experience you deliver what really matters.
So, why design experiences in the first place?
- 54% greater return on investment
- 24% increase in positive social media mentions
- 3.5x increase in revenue from customer referrals
- 18x faster average sales cycles
These facts mean that businesses that design customer experiences and map their clients journey are bound to stay ahead of the game.
I know this to be true. I've been creating and consulting on experience design for over 5 years now and it can impact literally EVERY area of your business.
If you want to create:
- Better learning experiences
- Value-packed digital products
- Online services that delight
- Comprehensive support processes
I'll show you how to integrate the most relevant design processes with your marketing strategy so you can turn your business from a product-based one into a client-based one.
I'll show you exactly the big and little tweaks you can apply right away to turn strangers into clients and clients into raving fans. Who this course is for:
- Coaches, consultants, advisors or anyone doing 1-on-1 work
- Product or service owners
- Digital creators, Youtubers, podcasters
- Entrepreneurs, startups owners
- Freelancers or selling their skills as a service
- Online course creators
Instructor Details
- 4.0 Rating
- 8 Reviews
iMarket XL
Every marketing skill you need in one place.
iMarket XL is a brand founded by Matt Jensen and Max Stryker whose sole objective is to teach people all the skills involved in the process of creating and running an online business.
With over 120,000 students and 14 online courses, every day we're closer to our goal. With us you can learn essential skills such as how to build your brand from the ground up, how to create a complete and effective Wordpress site to showcase your business to the world and connect with your customers.
You can also learn the fundamentals behind setting up recurring income streams by creating profitable digital products to give you some peace of mind, how to go viral on the most popular social media sites and how to dominate Google with our unique and 5 star complete SEO course.
We create, update and publish more courses each month, so you're never out of the loop when it comes to marketing skills.
Start learning everything you need to improve conversion rates, search engine rankings, sales, traffic and engagement today. In the age of information, content is king.
Since I was 10, I have created digital content. Videos, banners, blog posts, eBooks, guides... But it was not until I was 17 that I began to sell it.
I'm a serial entrepreneur who wandered through every po